The City of Lincoln Council is failing to respond to housing tenant complaints within their targeted timeframe, new figures have revealed.
The council gives itself ten working days to deal with initial complaints from social housing occupants. While they have accomplished this in 90 per cent of cases this year, they admit that there’s room for improvement.
The figures were discussed during Tuesday’s housing scrutiny sub-committee. According to their report, it is unlikely that performance will improve enough to achieve a 95 per cent target by the end of the year.
However, Assistant Director for Housing, Yvonne Fox, said a new process is being introduced to ensure that more complaints are dealt with on time.
The report also reveals that the council is failing to answer 30 per cent of customer phone calls within their one-minute target.